Persistent Menu

• The Persistent Menu allows a business to create and send a menu of its main features.
• The menu can be viewed by clicking the hamburger icon present in the chat widget and it can be accessed at any point in the conversation.
• You can have two types of buttons in the Persistent Menu:

1. Reply: Text is sent as a message on behalf of the user.
2. URL: The user is redirected to an external link.

Setting the Persistent Menu

• Go to the Settings in the Web channel.
• Go to the Persistent Menu tab.

• Click Add Menu Button and select the button type from the dropdown.
  • For Reply button, enter the button text.
  • For URL button, enter the button text and the URL you wish to redirect to.
• Click Save. The Persistent Menu will start appearing for all users in the linked Instagram account's DM.

Deleting the Persistent Menu

• If you wish to delete any menu button, click the delete icon next to it and click Save.
• If you wish to delete all buttons, click Delete All at the bottom left corner of the tab.