Welcome to Gupshup Console

What is Gupshup Console? 🚀

Gupshup Console is your unified conversational messaging platform that brings together all your customer engagement tools in one powerful interface. Whether you're running marketing campaigns, deploying chatbots, or managing customer support, Console simplifies multi-channel communication across WhatsApp, SMS, Web, and Instagram.

For New Users

Start your conversational journey with our comprehensive platform designed for modern customer engagement.

Legacy Users

Migrate from smsgupshup.com seamlessly and manage multiple accounts through Extensions in one unified interface.

🏗️ How Console is Organized

Projects & Organizations

Console organizes all features within Projects. Your organization can have multiple projects, and you can easily switch between them using the project selector in the top-left corner.

Understanding Project Structure

Organization Level:

Multiple projects under one organization
Centralized billing and usage tracking
Cross-project user management

Project Level:

Dedicated workspace for specific use cases
Feature-specific access controls
Individual usage analytics and billing

User Management & Permissions

Project Admins can:

Add and manage users
Assign specific feature modules
Control access to Campaign Manager, Bot Studio, etc.
Monitor project usage and billing

Project Members get:

Access to assigned feature modules
Role-based permissions
Collaborative workspace access
Usage visibility within their scope

🔧 Core Features & Navigation

Create and manage multi-channel marketing campaigns

SMS and WhatsApp bulk messaging
Campaign scheduling and automation
Performance analytics and reporting
Template management and approval workflows

Perfect for marketing teams running promotional campaigns

📱 Supported Channels

Business API integration with rich media support and verified business profiles.

SMS

Global SMS delivery with delivery tracking and two-way messaging capabilities.

Web Chat

Embeddable web widgets with customizable design and seamless integration.

Instagram

Direct message automation and customer engagement on Instagram Business.

🚀 Quick Start Guide

Step 1: Set Up Your First Project

Navigate to the project selector (top-left)
Create a new project or select an existing one
Configure your project settings and branding

Step 2: Choose Your Use Case

Marketing Campaigns → Start with Campaign Manager
Customer Support → Begin with Agent Assist
Automation → Explore Bot Studio
Multi-channel Strategy → Configure Channels

Step 3: Connect Your Channels

Go to the Channels section
Set up your preferred messaging channels
Complete the verification process
Test your connection

💡 Pro Tips for Getting Started

For Marketing Teams:

Start with Campaign Manager and WhatsApp integration
Use template approval workflows for compliance
Set up analytics to track campaign performance

For Support Teams:

Begin with Agent Assist and web chat integration
Configure customer context and history settings
Implement bot handoff for seamless escalation

For Developers:

Explore Integrations section for API access
Use Bot Studio for custom conversation flows
Implement Customer360 for unified customer data

💰 Billing & Usage Tracking

If you're using Wallet (USD), monitor your usage and spending directly within each project:

Real-time Usage: Track message volume and API calls
Project-level Billing: See costs broken down by project
Usage Analytics: Understand consumption patterns
Budget Controls: Set limits and alerts for cost management

📚 What You'll Find in This Documentation

This comprehensive guide covers everything you need to master Gupshup Console:

Campaign Manager

Learn to create, manage, and optimize multi-channel marketing campaigns.

Bot Studio

Build intelligent chatbots with our visual editor and advanced NLP.

Agent Assist

Enhance customer support with AI-powered assistance tools.

Channel Setup

Configure WhatsApp, SMS, Web, and Instagram integrations.

Integrations

Connect Console with your existing tools and workflows.

Personalize

Get a complete view of your customer interactions and data.

Click-to-Chat Ads

Drive conversions with WhatsApp-integrated advertising campaigns.

Extensions

Manage legacy accounts and extend Console functionality.

🆘 Need Help?

Our support team is here to help you succeed with Gupshup Console.

Contact Support

For technical questions and platform support:

📧 Email: [email protected]

What to include in your support request:

Your project name and organization
Specific feature or channel you need help with
Description of the issue or question
Screenshots or error messages (if applicable)

Response Times:

General inquiries: 24-48 hours
Technical issues: 12-24 hours
Critical issues: 2-4 hours

Ready to transform your customer conversations? Let's get started! 🎉