The Workspace screen within the AI Admin allows users to craft tailored workspaces according to their specific use cases. It facilitates the organization and management of Intents, Entities, Content Data, and the teaching of utterances, enabling grouping of Intent/Entity/content and response optimization for diverse project needs.

Our platform has 2 types of Workspaces; Generic and Commerce

Creating a Workspace

You need to first create a workspace before triggering it in a journey.

• Go to the AI Admin section under Bot Studio in the navigation sidebar on the left.
• Click on the Create Workspace to create a workspace.

• Click on the Start From Scratch tile to create a Generic domain workspace.
• Click on the Commerce tile to create a Commerce domain workspace.

Product Tour

The Product Tour helps learn how to create workspaces, intents, and entities, upload content, and teach utterances. It offers step-by-step guidance and tips to navigate the platform easily, ensuring a smooth onboarding experience and enabling users to maximize the platform's potential.

Workspace Status

• Draft: Whenever a Workspace is created, the status of the Workspace will be in the draft status.
• In Progress: Whenever a Workspace training is in progress on any of the tabs; Intent, Entity, Content, the status of the Workspace will be “In Progress” status.
• Ready: Whenever a Workspace training is successful from any of the tabs; Intent, Entity, Content, the status of the Workspace will be in “Ready” status.
• Failed: Whenever a Workspace training failed from any of the tabs; Intent, Entity, or Content the status of the Workspace will be “Failed” status.