Greeting Message

The Greeting Message is the first message that appears to users when they open your Web chat widget for the very first time.

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If the "Retain Customer Chat History" toggle is enabled, the Greeting Message will be sent only for the first time the user visits from a specific browser and device.

• You can add the following in your greeting message:
  • Image
  • Text
  • Quick Reply Buttons (max. 20)
• You can check how your greeting message will appear to users in the Preview displayed on the right.