Response Management: Customer Satisfaction

Definition: Customer Satisfaction tools include feedback forms used to gather customer feedback, assess satisfaction levels, identify areas for improvement, and collect product or service suggestions.

Uses: Customer Satisfaction tools improve services, gather insights, and maintain high customer satisfaction levels.

1.1: Conditional Questions in Feedback Form

Definition: Conditional Questions allow the brand to ask follow-up questions based on the feedback provided, such as thumbs, emojis, or stars.

Uses: Conditional Questions enhance feedback collection by seeking detailed responses based on initial feedback.

Steps to Configure Conditional Questions:

Step 1: Create a feedback form and select the condition checkbox.

Step 2: Configure Condition 1 and Condition 2 with questions and options.

Step 3: Map conditions with thumbs ratings, emojis, or stars.

Step 4: Save the configuration.

Section 9: Conclusion

Auto Replies and Customer Satisfaction tools are indispensable for maintaining effective communication with customers, automating critical responses, and collecting valuable feedback to enhance services.Proper configuration of these features is essential for seamless customer interactions and service improvements.