Journey Tracking
Journey Summary
This table provides a view of conversations, active users and messages across all journeys in the bot.

- Total Conversations is the total number of conversations (sessions) created with the bot for a given time frame.
- Active Users is the total number of unique users who have exchanged at least one message (customer/bot) in the selected time frame.
- Total Messages is the total number of messages exchanged between the bot and the customer.
- Avg Messages Per Conversation is the average number of messages which were exchanged in a single conversation. This metric helps to understand the depth of the conversations.
Journey Trends
- This line graph showcases the number of conversations, messages or users for your journeys versus time.
- You can compare a maximum of 5 journeys at once.
- You can select from the following options to compare your journeys:
- Conversations (selected by default)
- Messages
- Users

The data in Bot Studio Analytics is retained for a period of one year.
Please export required data within a year and store it on your end for later reference.
Updated about 4 hours ago
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