Audio Node

Introduction

The JB canvas has been introduced with one more node with frequently used use- cases. Audio node, which can be used by businesses to send audio messages to supported channels within the file format & size limitations imposed by the channels.
The supported channels of Audio node are: Web, Instagram, WhatsApp, GIP

Supported Formats: aac, mpga, mp2, mp2a, mp3, m2a, m3a, amr, .oga, .ogg, .spx, .opus

Flexibility of the Node

File Upload: Bot designers can upload an audio file of a supported format.
Link a URL/Variable: Bot designers can link a URL or variable that contains the audio file.
Validation:
- Uploaded files will be validated for format and size.
- URLs/Variables will not be validated.

Use Cases

Here are a few use cases that demonstrate the benefits of the validations added:

Personalized Birthday Wishes

Scenario: A business wants to send personalized birthday greetings to customers via WhatsApp or Instagram.
Benefit: Using the Audio node, the business can deliver heartfelt, customized birthday messages, making customers feel valued and enhancing customer loyalty through a personal touch.

Reminder Messages

Scenario: A healthcare provider needs to send appointment reminders to patients across multiple platforms.
Benefit: The Audio node allows the provider to send clear and friendly voice reminders via Web or WhatsApp, increasing the likelihood that patients will remember and attend their appointments.

Audio Instructions

Scenario: A tech support team needs to guide users through troubleshooting steps for a common issue.
Benefit: The Audio node enables the team to send detailed voice instructions directly to users, making it easier for them to follow along and resolve issues quickly without confusion.

Order Status Updates

Scenario: A customer has placed an order and is eagerly awaiting updates on its progress, such as confirmation, shipping, and delivery.
Benefit: Using the Audio node, the business can send real-time audio updates directly to the customer through channels like WhatsApp or Web. These audio updates provide a more personal and immediate way to keep customers informed, enhancing their overall experience and reducing anxiety about their order status.

Audio Node

Uploading an Audio from the device

Uploading Audio through publicly accessible Audio URL