Chats
Streamline your customer support with our state-of-the-art chat inbox. Manage conversations efficiently with three organized sections designed to improve agent workflows and response times.
Chat inbox is the backbone of any efficient customer support system. It's where your agents will spend most of their time, responding to customer queries, complaints, and feedback. Our Agent Assist platform offers a state-of-the-art chat inbox that has been designed to streamline your agents' workflows and improve their response times.
Multi-View Navigation
Switch between different chat views to see conversations relevant to each agent
Quick Response Tools
Type responses or choose from canned response library with private notes and tagging
Customer Intelligence
Access comprehensive customer information and chat fields for personalized support
Chat Inbox Structure
Our chat inbox is divided into three sections, offering unparalleled ease-of-use while providing all the features your agents need to deliver top-notch customer support.
Section 1: Chat Views
Agents can easily switch between different views to see chats that are relevant to them. By clicking on the view name, agents can quickly and easily access chats in that view, saving them time and effort.
Section 2: Response Management
This is where agents will spend most of their time. Here, they can:
- Quickly type out responses to customers
- Choose from a library of canned responses to speed up workflow
- Add private notes for internal communication
- Apply tags for better organization
- Change chat priority to ensure efficient handling
Section 3: Customer Information
Agents can view comprehensive customer information, including chat fields and customer fields. This makes it easy to quickly access customer data, allowing agents to personalize their responses and provide the best possible support.
Summary
Our chat inbox offers a streamlined and efficient way for your agents to handle customer queries, complaints, and feedback. With a range of powerful features and an easy-to-use interface, our platform is the perfect solution for businesses looking to improve their customer support workflows.
Updated 1 day ago