Chats

Chat inbox is the backbone of any efficient customer support system. It's where your agents will spend most of their time, responding to customer queries, complaints, and feedback. Our Agent Assist platform offers a state-of-the-art chat inbox that has been designed to streamline your agents' workflows and improve their response times.

Divided into three sections, our chat inbox offers unparalleled ease-of-use, while still providing all the features that your agents need to provide top-notch customer support. In the first section, agents can easily switch between different views to see chats that are relevant to them. By clicking on the view name, agents can quickly and easily access chats in that view, saving them time and effort.

The second section of our chat inbox is where agents will spend most of their time. Here, they can quickly type out a response to the customer, or choose from a library of canned responses to speed up their workflow. Our platform also allows agents to add private notes, tags, and change the priority of a chat to ensure that it is handled in the most efficient way possible.

The third section of our chat inbox is where agents can view customer information, including chat fields and customer fields. This makes it easy for agents to quickly and easily access customer data, allowing them to personalize their responses and provide the best possible support.

In summary, our chat inbox offers a streamlined and efficient way for your agents to handle customer queries, complaints, and feedback. With a range of powerful features and an easy-to-use interface, our platform is the perfect solution for businesses looking to improve their customer support workflows.