WhatsApp Flows Enhancement - Dynamic Flow Support

Introduction:

The Journey Builder WhatsApp Flow Node now supports triggering dynamic flows, even for flows that begin with the first screen in dynamic mode. This enhancement ensures end-to-end support for triggering both static and dynamic WhatsApp flows from Journey Builder, allowing seamless integration and execution.


Key Aspects of the Feature

  • Support for Dynamic and Static Flows: With the addition of First Screen type option, developers can now decide if the Flow triggered should be of type Navigate (static) or Data Exchange (dynamic) for routing the flow to the next screens.
  • Dynamic Flow Initialization: Supports triggering flows that start with a dynamic first screen, allowing for customized and adaptive user experiences right from the beginning.

How to Use:

  1. On WhatsApp Flow node click on the First Screen Dropdown to view the options
  2. Select the type of First Screen that will be sent
  3. Incase of Dynamic Flow select Data Exchange and for Static Flow select Navigate
  4. Continue configuring the node as required and the Flow will be triggered with the same config during runtime
  5. For Dynamic Flows make sure you have the Data Channel mapping done either with proxy bot or external server