Ice Breakers

• Ice Breakers provide a way for users to start a conversation with a business with a list of frequently asked questions.
• Only first time users are able to view and interact with Ice Breakers.
• A maximum of 4 questions can be set as Ice Breakers.

Setting Ice Breakers

• After linking your Instagram business account with Gupshup, App Settings will appear.
• Go to the Instagram Settings tab.
• Click Edit under Ice Breakers.

• Enter the first question you wish to add as an Ice Breaker.
• Enter payload for the first option.

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The payload is additional data that you will receive with the selected option in the backend, mainly used for identification/differentiation purposes.

• Click Add Ice Breaker to enter another Ice Breaker. Click the delete icon to remove an Ice Breaker.
• Click Save. Ice Breakers will now start appearing for first time users in your linked Instagram account's DM.

Adding Locales

• If you wish to have another set of Ice Breakers for a specific region, click Add Locale.
• From the Locale dropdown menu, select the region.
• Enter Ice Breakers for that region. Click Save. The corresponding Ice Breakers will start appearing for first time users located in that region.

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For regions you don't specify, the default Ice Breakers set earlier will appear for first time users.

Deleting Ice Breakers

• If you wish to delete any Ice Breaker, click the delete icon next to it and click Save.
• If you wish to delete all Ice Breakers, click Delete All at the bottom left corner of the dialog box.