Interactive
Messages with tappable elements so users can respond or navigate without typing.
Buttons / CTAs
A single-tap action inside a message that guides the user to a defined next step.
- Open a website, app, or payment page
- Call a support or sales number
- Confirm an action (Yes/No, Accept/Decline, Proceed/Cancel)
- Track an order or view account details
- Book an appointment or complete a form
Replies
Captures a user's response to a message. Replies help you track intent, response quality, and engagement, and are useful for support conversations, campaign response tracking, and lead qualification.
Interactive lists
A scrollable list of options from which the user selects one with a tap. Use it to:
- Select a support category or issue type
- Choose a service or action (book, track, check status)
- Browse plans, packages, or product categories
- Capture user preferences
- Navigate guided conversation flows
Updated about 4 hours ago
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