Keeping senders healthy

Relevance is what protects your sender's reputation and limits.

  • Target well. Send to users who expect to hear from you. If health drops to At Risk, message only opted-in users.
  • Watch your frequency. Respect promotional user limits: 4 messages per sender per 28 days, and never over 3 promotions a day to the same user.
  • Send steadily. To qualify for an upgrade, send at least 20% of your tier limit across the past 7 days. Senders under 100 messages in 60 days revert to their initial tier.
  • Do not rotate senders. Creating multiple promotional senders for the same audience leads to shutdown.
  • React quickly. Negative feedback can arrive late. Check results regularly and adjust content and audience early.
  • Use test numbers for testing so test traffic does not distort real results.

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