AI Agents (Developer Mode)

📘

Note: AI Agent is available in Beta through our Gupshup’s internal Bot Solutions Team. To access the latest AI Agent modules in Bot Studio please contact Gupshup support or your respective Sales representative.

AI Agents are intelligent digital assistants built using Gupshup’s Agentic Framework helping enterprises deliver seamless, contextual, and multi-turn conversations across channels like WhatsApp and Web.

These agents go beyond rule-based bots by leveraging LLMs and combining structured knowledge, task execution skills, and real-time tool integration. Lead Generation, Product Discovery, Collections, Order Management are a few important use cases automated by Gupshup's powerful AI agents.

Key Capabilities

• Multi-channel by design: Build once, deploy across WhatsApp and Web
• Modular components: Personality, Skills, Tools, and Settings give you full control over agent behavior
• Context-aware conversations: Retains and reasons over user context for fluid dialogues
• Plug-and-play extensibility: Connect with APIs, knowledge sources, and other backend systems

Components of an AI Agent

1. Agent Personality: Defines tone, behavior, and greetings behavior of the agent
2. Skills: Task-specific prompts that define what the agent can do
3. Tools: Connect with external systems or data sources in real-time
4. Settings: Global and skill-level controls for LLM and time-out configurations

Getting Started with AI Agents in 5 easy steps

1. Create and train a new Workspace.
2. Set up the Agent Personality.
3. Add relevant Skills for each task.
4. Configure custom tools or use from pre-built tool library
5. Configure Settings, test & deploy.