Web

About

• You can now integrate a chat widget on your website with our new Web channel.
• The channel is integrated with our Bot Studio and Agent Assist modules to provide a seamless experience.

Embed URL

• You can integrate the Web chat widget inside your website in 2 easy steps:
  • Copy the embed URL
  • Place this code just before the closing tag in your website code.

Preview

• A preview of the look & feel of your Web chat widget is shown on the right.
• Any changes you make to the Chat Aesthetics are reflected in the preview.

Settings

• You can configure the following settings:
  • Chat Aesthetics: the look & feel of your Web chat widget
  • Greeting Message: the first message that appears to users when they open your Web chat widget
  • Security: secure your Web chat widget by whitelisting domains

Testing your Web chat widget

• On clicking the Test button, you are redirected to your dedicated testing page.
• This page mimics the behavior of the Web chat widget that would be observed once it is integrated in your website.

Supported bot message types

• Text
• Image
• Quick Reply
• Carousel
• Video
• Document

Supported browsers