Chat Management: Auto Closed time

Section 1: Auto Closed Time

Definition: Auto Closed Time is the duration configured for when chats are automatically closed from resolution based on channel preferences.

Uses: Auto Closed Time ensures that chats are automatically closed from resolution after a specified period, helping maintain chat management efficiency and inactivity. By default the re-open time is configured as 0 which means the chats will be auto-closed instantly as and when chats are resolved