Chat Management: Auto Closed time
Section 1: Auto Closed Time
Definition: Auto Closed Time is the duration configured for when chats are automatically closed from resolution based on channel preferences.
Uses: Auto Closed Time ensures that chats are automatically closed from resolution after a specified period, helping maintain chat management efficiency and inactivity. By default the re-open time is configured as 0 which means the chats will be auto-closed instantly as and when chats are resolved
Updated 8 months ago