Create bots that can remind users to share location; make AI bots comprehensive with AI workspace validations; implement stringent password, session and data export policies in Agent Assist; hyper-personalize web bot experiences for every user; link bot journeys and set up retargeting campaigns for Click to WhatsApp Ads at scale.

Find templates more seamlessly, create journeys to capture and share location, make live agent support more efficient with AI Copilot and get button click reports in aggregate analytics.

Now secure your customer data with PII data masking, drive higher engagement with drip marketing campaigns, segment-based triggers, multi-lingual bot journeys and more.

Create campaigns faster with template library, personalize conversational experience further by consuming events from any external platforms and create richer app like experience with Bot Studio.

Enjoy enhanced user experience, and gain deeper insights into performance metrics across templates, agent interactions, WhatsApp, and AI conversations.

Experience upgraded templates user interface, create ads from click to chat ads manager, sign up for trigger-based campaigns, and explore new features in bot studio to create seamless conversational experiences.

Create even more intuitive conversational experiences with newly introduced capabilities in Bot Studio, gauge richer insights with new filters in bot analytics and boost agent productivity with new Agent Assist and assignment rules

Experience improved homepage, the introduction of new marketing message templates, the addition of template quality, efficient bot journey creation, controlled AI training mechanism, and more.