Console 20.0: Release Notes
The latest updates introduce several enhancements across different areas. For Personalize, users can now track audience growth over time and maintain compliance by masking sensitive data with new role-based access controls. Additionally, new static and dynamic segments allow for more precise and flexible audience lists. In Bot Studio, bot analytics now provide more precise insights by classifying user input separately from internal events, and the addition of JSON Handler and Expression Library nodes to legacy projects helps teams transition to newer versions more quickly. For Advertise, a new CTWA Chatbot Diagnostics feature ensures optimal performance before an ad goes live by providing real-time warnings for missing nodes. Lastly, Agent Assist simplifies user management with bulk user uploads and enhances BFSI compliance by enabling the masking of PII in messages and sending audit logs to the platform.