Console 21.0: Release Notes

The latest updates introduce new enhancements across Agent Assist, Integrations, and Campaign Management. Brands can now onboard with the RCS channel, gain more context in chat with campaign history, validate Event JSON before sending, and deliver more interactive, flexible, and controlled campaigns with new automation and broadcast features.

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Agent Assist Integrations Campaigns
Agent Assist

Richer Conversations and Campaign Context with Agent Assist

Onboard with RCS Channel

Brands can now be onboarded with the RCS channel on Agent Assist. This unlocks richer messaging experiences, including carousels, rich cards, and multimedia, directly in customer conversations.

Campaign History

Agents can now see the last 5 campaigns sent from Campaign Manager, Enterprise APIs, or Agent Campaigns directly within the chat history (instead of the side panel). This provides immediate context on what customers have recently received, enabling smoother and more informed conversations.

Integrations

Validate Events Before Sending

Customers can now validate Event JSONs after configuring an event and before sending it. Any errors are highlighted instantly, making it easier to identify and fix issues upfront. This ensures smoother, error-free campaign execution.

Campaigns

Smarter, More Interactive Campaign Management

Interactive Automated Campaigns (available on request)

We’ve introduced Interactive Automated Campaigns, enabling customers to attach micro journeys to template messages within drip campaigns. This turns static automations into personalized, interactive flows that drive deeper engagement and better customer experiences.

Stop Broadcast Campaigns (on request)

Customers can now stop live broadcast campaigns after they have been sent. This feature helps safeguard quality ratings (if users block or mark messages as spam) and provides control in cases where campaigns were launched with errors.

Clone Interactive Automated Campaigns

Customers can now easily clone Interactive Automated Campaigns. This makes it simple to replicate existing setups—including drip sequences, template messages, and micro journeys—without starting from scratch, saving time and ensuring consistency across campaigns.

For any feedback and assistance, write to us at [email protected]