Console 17.0: Release Notes
Easier issue identification with internal error alerts, better AI Agent training through advanced website scraping, and quick access to key performance metrics right from the home page. Gain deeper insights into campaign performance with the new summary reports in Agent Assist, along with a set of thoughtful UI upgrades designed to help agents stay focused, respond faster, and feel more in control throughout every interaction.
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Easier debugging, AI data scraping, and access to performance metrics
Easier issue identification and debugging with internal error alerts
Design more complex conversational journeys with greater freedom. The node execution limit is now 80 (including delay nodes) for enhanced stability. Identify and fix potential issues faster with the new, explicit "Maximum node executions breached" error message, for quick issue resolution during testing.
WhatsApp CTA button allowing link sharing
This powerful feature allows you to create a customizable button name for clear action, media header support for a visually engaging experience and multilingual capability to reach diverse audiences.
This enhancement is exclusively available for WhatsApp and allows a single CTA.
Improved AI performance through advanced website scraping
Supercharge your AI Agent’s understanding with the new advanced website scraper that effortlessly extracts data from complex sites, leading to more accurate and effective responses. The scraper seamlessly handles single-page application websites and JavaScript-enabled pages, making website training simpler and more powerful than ever.
Improved AI data quality with advanced PDF parser that read both tables and images
The new advanced parser gives you the flexibility to train your AI on complex PDFs, even those that contain images and nested tables. This is in addition to the the default parser for simple documents with only text data.
Understand your users and track performance metrics on your home page
Quickly see how your agents are performing with key metrics including Total Messages, Conversations and Active Users, now visible on your home page. It is updated every 3 hours and shows the last 30 days data, making it easier to understand user engagement and identify opportunities for optimization.
Enhanced security and stability with Node.js upgrade alert
This release includes an upgrade to Node.js v22.13, bringing improved security and long-term support. If you're using Custom Code Nodes or third-party Node.js packages, we recommend reviewing your code for compatibility and updating any deprecated dependencies. Need help? Reach out to our support team at [email protected] if you run into any hurdles.
Deeper campaign insights, better chat experience, and greater control
See what’s working: Human agent campaigns now come with actionable insights
In our last release, we introduced Agent Campaigns—giving your human agents the ability to initiate personalized conversations with high-value customers using pre-approved templates. It’s a powerful tool for real-time, high-touch sales engagement. Now, we’re taking it a step further.
With the launch of the Agent Campaign Template Summary Report, you get a new layer of visibility into how your agent campaigns are performing.
You’ll now be able to see:
- How many templates each agent is sending
- How many customers they’re reaching
- And most importantly, how many customers are replying
You’ll know which agents are the most active, which templates are driving real engagement, and where there’s opportunity to improve—all backed by actionable data.
A smarter, smoother chat experience for human agents
Agents often move between multiple conversations—tracking customer messages, composing replies, and pulling up the right details on the fly.
With this release, that experience gets even smoother.
We’ve rolled out a set of thoughtful UI upgrades designed to help agents stay focused, respond faster, and feel more in control throughout every interaction.
Here’s how:
Handle more, faster: Monitor more chats at once with the expanded view—ideal for high-volume support.
Never miss a message: Improved visual cues make it easy to spot messages from bots, agents, and customers.
Enhanced system messages: Key system messages now stand out—helping agents stay focused on what’s important.
Reply, faster: A smoother, more responsive input makes quick replies effortless.
Access info instantly: A cleaner right panel puts customer details and key actions within easy reach.
Write with ease: More space for longer replies—compose and edit without constant scrolling
More flexibility for agents and better control for supervisors
Agents can now add unlimited text when sending images over WhatsApp—making it easier to share rich context and detailed explanations alongside media.
And for supervisors, it’s now possible to directly change agent statuses within their teams—giving them tighter control over availability and productivity, and helping streamline daily operations.
RCS & Web App
Smoother onboarding for RCS
Getting started with RCS just got easier. If there’s no existing setup linked to a project, users will now be guided through a self-serve onboarding flow—right inside Channels.
Once the setup is complete, users can quickly access everything they need to move forward: project details, templates, and test device screens—all in one streamlined experience.
This update simplifies setup and speeds up time-to-launch for RCS campaigns.
Enhanced branding with separation of brand logo and AI Avatar on web channel
Now you have more control on your branding for the web channel, with the ability to easily set your own avatar (for the chat header), in addition to the brand logo, creating a more engaging and personalized user experience.
For any feedback and assistance write to us at [email protected]