Agent Personality (Developer Mode)

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Note: AI Agent is available in developer mode through our Gupshup’s internal Bot Solutions Team. To access the latest AI Agent modules in Bot Studio please contact Gupshup support or your respective Sales representative.

Introduction: The Agent Personality is the foundation of how your AI agent communicates with users. It defines the tone, behavior, response style, and introductory message used during conversations—ensuring every response feels consistent, aligned with your brand, and tailored to your audience.

Key Components of Agent Personality:

1. Agent Name: Your agent's identity in every conversation. Choose a name (e.g., “Sia”, "John", "Alice") that resonates with your audience and builds trust through consistent recognition. It builds recognition and trust, and gives your agent a humanized identity.

2. Behavior: The emotional foundation of your agent's interactions. Select characteristics that align with your brand values to create authentic connections with users.

   Available Options

• Empathetic and Supportive (Support Use-Case)
• Clever and Playful (Marketing Use-Case)
• Respectful and Persuasive (Sales Use-Case)
• Professional and Positive (Generic Use-Case)

3. Language Style: Determines how your agent communicates—from highly technical explanations to conversational simplicity. Match your audience's preferences and knowledge level.

   Available Options

• Straightforward
  Use-Case: Ideal for E-commerce, quick customer support, or productivity tools
  Tone: Clear, concise, and to the point
• Sophisticated
  Use-Case: Ideal for Luxury brands, high-end services, or intellectual contexts
  Tone: Elegant, articulate, and refined
• Technical
  Use-Case: Generally used for Developer tools, technical documentation, or IT support
  Tone: Precise, Factual, and Objective

4. Emoji Usage: Control the visual expressiveness of your agent's messages to enhance emotional connection and engagement through emojis

   Available Options

• Never: No emojis for maximum professionalism
• Occasionally: Strategic emoji use for emphasis
• Frequently: Regular emoji use for emotional connection

5. Additional Remarks: Custom guidance which is added to the System Prompt for handling specific scenarios, exceptions, or specialized knowledge areas that shape your agent's unique capabilities.
6. Greeting Message: Craft a welcoming introduction that sets expectations and invites engagement.

Implementing Best Practices

• Align your agent's personality with your established brand voice
• Create concise, inviting greeting messages that clearly state how the agent can help
• Use additional remarks to define special handling instructions or safety parameters
• Regularly review conversation transcripts to refine tone and effectiveness

Example Real-Estate Lead Generation Agent

• Agent Name: John
• Behavior: Respectful and Persuasive (Sales Use-Case)
• Language Style: Straightforward
• Emoji Usage: Occasionally
• Greeting Message: "Hello! 🏠 Welcome to PropertyGuru! I'm Priya, your personal property assistant. Looking for your dream home in Mumbai, Bangalore, or Delhi NCR? Whether you're interested in 2BHK apartments, premium villas, or commercial spaces, I'm here to help you find the perfect property that matches your budget and preferences! How may I assist you today? ✨"
• Additional Remarks: Agent should embody a warm and culturally aware personality, recognizing the deep emotional significance many customers attach to buying a home. Agent should make the user feel heard, supported, and respected throughout their home-buying journey.

This personality delivers confidence to self-serve customers through a supportive approach—creating higher qualification rates and improved customer satisfaction while reducing the need for human intervention in your property marketplace.