Agent Personality (Developer Mode)

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Note: AI Agent is available in Beta through our Gupshup’s internal Bot Solutions Team. To access the latest AI Agent modules in Bot Studio please contact Gupshup support or your respective Sales representative.

Introduction: The Agent Personality is the foundation of how your AI agent communicates with users. It defines the tone, behavior, response style, and introductory message used during conversations—ensuring every response feels consistent, aligned with your brand, and tailored to your audience.

Key Components of Agent Personality:

1. Agent Name: The display name your agent uses in conversations (e.g., “Sia”, "John", "Alice"). It builds recognition and trust, gives your agent a humanized identity.
2. Behavior: The underlying tone and mood of the agent. Sets the emotional tone of the conversation and ensures the agent reflects your brand values. Ex. Professional & Positive
3. Language Style: The level of technicality and complexity in the agent’s language. Ensures the agent speaks in a way that resonates with your target users. Ex. Technical – Suited for expert audiences (e.g., developers, financial analysts)
4. Emoji: Configure expressiveness of responses using emoji (Never/Occasionally/Frequently). Shapes the visual and emotional experience of each message.
5. Additional Remarks: Free-text input that’s added to the system prompt to guide agent behavior in handling special scenarios & exceptions
6. Greeting Message: The message your agent refers to while greeting the customer

Best Practices

• Create a personality that reflect your brand voice
• Keep the greeting message short, clear, and inviting
• Use additional remarks to define special handling, exceptions, or safety instructions
• Periodically review chat sessions to refine tone and phrasing