Goal Analytics

After creating a Goal and implementing within a journey, you can track it through Goal Analytics.

Accessing Goal Analytics

You can access Goal Analytics for a Goal by clicking the Analytics (pie chart) icon on the Goals Dashboard.

• The name and description of the Goal are present at the top of the screen.
• You can select the time period for your Goal's analytics using the start date and end date filters.
• Goal Achieved represents the number of times in which all Milestones of that Goal were achieved.
• The Status line graph displays the time-interval spaced progress of the Goal being achieved.
• The Milestones table displays the progress of individual Milestones and their Trackers being achieved.

• The Download option next to each Milestone provide an Excel file containing a list of all values entered by users for the Trackers of that Milestone.
• The Excel file has the following columns:
  • DateTime displays the timestamp when the milestone was achieved.
  • Customer ID displays the unique identifier of the customer on that channel. For example, phone number is the Customer ID for the WhatsApp channel.
  • Source Type displays the source of the conversation - Organic, Marketing or Click to Chat (CTX).
  • Source Value displays the Organic Conversation ID, the Marketing Campaign ID, or the Click to Chat Ad ID.

❗️

If a Milestone is skipped, the Tracker Values for that milestone are automatically filled with the respective Default Values against the user’s customer ID.

For example, if a user achieves the third Milestone without achieving the first and second Milestones, the respective Default Values are set as Tracker Values entered by that user in the first and second Milestones.

Analytics on the Goal Node

You can also get analytics for a Goal by turning on the Analytics toggle present on the Bot Studio Canvas.

• Milestone Achieved and Goal Achieved will be the two metrics displayed on the Goal Node.
• These metrics will be populated for the Goal and Milestone selected in the node from the date of creation of the Goal to present.
• Clicking View Detailed Analytics takes the user to the Goal Analytics of the selected Goal.