Introduction

The Inactivity Nudge for Location Request Node is an enhancement that enables proactive reminders to users when they don’t respond promptly to location requests within the Journey Builder. This feature aligns with existing inactivity settings across other prompt nodes, ensuring a consistent user experience and effective follow-up in cases of delayed responses.

Key Aspects of the Feature

Enhanced Engagement: Helps retain user engagement by prompting for a response if they don't reply to location requests within a set time.
Replicated Functionality: Inactivity settings mirror those on other prompt nodes, making it easy for bot designers to configure and implement nudges consistently.
Seamless User Interface: The settings for inactivity nudges are integrated directly into the Location Request Node settings, ensuring ease of use for bot designers.

How to Use

Access Inactivity Nudge Settings:
- In the Journey Builder, select the Location Request Node within a flow.
- Open the Node Settings to configure inactivity nudge options.
Configure Nudge Settings:
- Set the desired inactivity timeout duration.
- Choose or create a custom nudge message that will be sent to users when they don’t respond within the specified time.
Testing and Verification:
- During testing, verify that the nudge behaves as configured, prompting users after the inactivity period, similar to other prompt nodes.

Use Cases

Location Confirmation in Delivery Services
- Scenario: A food delivery service needs to confirm a user’s location for accurate order delivery.
- Benefit: The inactivity nudge prompts users if they haven’t shared their location within a specified time, reducing the risk of delivery delays.
Serviceable Location Confirmation for Local Businesses
- Scenario: A local business requests location verification to confirm if a customer is within a serviceable area.
- Benefit: The inactivity nudge helps ensure users respond promptly, enabling quick confirmation and improved service efficiency.