Others: Canned Responses

Canned Responses
Canned Responses is a feature in Agent Assist that allows agents to create and save template responses for common customer inquiries. These responses can be used to quickly respond to customers, saving time and effort.

To create a canned response, agents can type out the response they want to save in the chat window, highlight it, and then click the "Add Canned Response" button. They will be prompted to enter a name for the response, which will be used to identify it in the future. Further specify the category, channel, title, and body of the canned response. Once the response is saved, it can be accessed from the "Canned Responses" menu and quickly inserted into a chat by clicking on it.

Canned Responses can be particularly useful for handling common customer inquiries that require a consistent response, such as billing inquiries or account activation requests. By using canned responses, agents can ensure that they are providing accurate and consistent responses to customers, which can lead to higher customer satisfaction.