Block Templates

What Are Block Templates?

Block Templates are reusable building blocks created from nodes within a journey. These blocks can be saved, previewed, and dragged into other journeys within the same project—making bot creation significantly faster, more consistent, and modular.

You’ll now find a “Blocks” section on the left panel of the Journey Canvas, alongside Message and Action nodes. This makes it easy to preview, drag, and reuse frequently used blocks across multiple journeys.

✨ What’s New?

✅ Save Blocks from any journey to reuse them later

✅ Preview Blocks before importing them

✅ Drag and Drop onto any journey canvas

✅ Customize the block post-import without affecting the original

✅ Easily delete unused Block Templates

✅ Even a single Code Node can be saved as a template for reuse

✅ Original journey blocks can be deleted without impacting saved templates

📋 How to Use Block Templates

➕ Saving a Block:

Select one or more connected nodes on the canvas
Right-click and choose “Save as Block Template”
Give your template a name and optional description
Saved Blocks will now appear under the Blocks section on the left panel

📥 Using a Saved Block:

Navigate to the Blocks tab on the left panel of the canvas
Click on the preview icon to see the structure and nodes
Drag and drop the block onto your current journey
Update and connect it as needed

⚠️ Notes & Limitations

A maximum of 100 Block Templates can be saved per project
Starting Node cannot be part of a Block Template
When you import a Block:
Local variables in text fields are replaced by {{BLOCKVARIABLE}}
Dropdown fields are cleared for reconfiguration
Call & Return Node mappings are cleared
Template Node variables are also reset
Changes made to a saved block do not reflect in other journeys where it has already been used

💡 Pro Tips

Use Block Templates to modularize large use cases (e.g., Lead capture, FAQs, Confirmations)
Group reusable logic into dedicated templates like “Check Eligibility”, “Send Invoice”, etc.
Maintain a naming convention like Lead_Capture_v1, FAQ_Product, etc., for easier management