Go Live with Instagram

Linking your Instagram account

• Log in to Gupshup Conversational Cloud and go to Instagram under Channels.

• Ensure that you have all the prerequisites and then click Go Live.

• A new window prompting you to log in to your Instagram account will open.

Log in to Instagram

• Log in with your Instagram credentials in the new window.

• After logging in, you might be prompted to save your login info. You can select an option as per your preferences.
  • If you are not sure about what to select, click Not Now.

Allow permissions

• Ensure that all permissions are selected (ticked) and click Allow.

• The new window will close automatically and you will be redirected to Instagram in Gupshup Conversational Cloud.

• Click Next on the success popup to access settings where you can enable Instagram-only features such as Ice Breakers and Persistent Menu.

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Once you go live, all journeys in the Bot Studio will be active on your Instagram DM.

You can differentiate journeys between channels by following the guide here: Handling Multiple Channels.

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By default, autoresponders are enabled once you go live with Instagram.

If you wish to disable them, you have to follow the steps mentioned in the guide below if you wish to disable them: Customizing/Disabling Autoresponders.