Go Live with Instagram

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Prerequisites

A Facebook account with:

1. Full admin access to your Instagram account
2. Full admin access to the Facebook Page connected to your Instagram account
3. Full admin access to the Meta Business Suite (Facebook Business Manager) account connected to your Instagram account

Link Account

• Log in to Gupshup and go to Instagram under Channels.

• Click Go Live.
• Click on Link Account.
• A new window titled "Gupshup Bot is requesting access to" will open for you.
• Log in to your Facebook account if not done already.

Edit Access

• Click the Edit Access option present below all listed permissions.

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If you selected the "Continue as...." button without completing the "Edit Access" configurations, the linking process might fail.

Please follow the steps for Unlinking your Instagram account and try to go live again.

• There will be 7 sections in under Edit requested access. Enable the toggles as per the table below.

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Enable only one toggle per section.

If you enable multiple toggles in any section, the linking process will fail as you can link only one Instagram business account per Gupshup project.

• Once you are done, click the X icon present at the top right corner of the Edit requested access popup.

Go Live

• On returning to the earlier page, click Continue as.....
• Click Close.

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Once you go live, all journeys in the Bot Studio will be active on your Instagram DM.

You can differentiate journeys between channels by following the guide here: Handling Multiple Channels.

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By default, autoresponders are enabled once you go live with Instagram.

If you wish to disable them, you have to follow the steps mentioned in the guide below if you wish to disable them: Customizing/Disabling Autoresponders.