Retrieving the Ad preview link

To get the ad preview link for a connected CTWA ad, go to Click-to-chat ads -> Ads Management -> View Campaigns
For the CTWA campaign, click on "View Ads". You can search for campaigns with their name using the search box or use the CTWA Campaign filter toggle to easily navigate and filter CTWA-only campaigns.

Once on the ads page, click on the drop-down next to the leads icon and click on "Copy Preview Link"

Use this preview link in the mobile browser to test the ad and chatbot behaviour. Once checked, the campaign can be taken live.
To check if leads are getting populated correctly, click on the "View Leads" option in the screenshot above and confirm if the phone numbers that interacted with the chatbot are visible on the screen.