Media
Messages that include an image, video, or document alongside text.
Media messages give users more context, build trust, and generally drive more engagement than plain text.
| Type | Best for | Common uses |
|---|---|---|
| Image | Cases where visuals aid understanding | Product images, visual confirmations, marketing creatives |
| Video | Demonstrating or explaining | Feature explainers, product showcases, promotional videos, support demos |
| Document | Sharing a file | Bills and invoices, policy documents, statements, travel tickets, brochures (PDF, DOC, and other supported formats) |
Updated about 4 hours ago
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