Business vs user-initiated
How the origin of a conversation and the response determine its billing type.
| Initiated by | Response within 24 hours of the first message? | Billing type |
|---|---|---|
| Business | No | BI single message conversation |
| Business | Yes (from the user) | BI multi-message conversation |
| User | No | UI single message conversation |
| User | Yes (from the business) | UI multi-message conversation |
Billing factors
- Sender type: whether the sender is enabled for conversational messaging or registered for international termination (international rates).
- Conversation origin: business or user.
- Messages exchanged: whether the recipient responded.
- Sender country: 2-way messaging is currently supported only in India.
Worked example
| Time | Event | Conversation |
|---|---|---|
| 26 Apr, 09:00 | Business messages User 1, no reply in 24 hours | BI single |
| 28 Apr, 09:00 | Business messages User 1 | New conversation, window to 29 Apr 09:00 |
| 28 Apr, 09:45 | User 1 replies | Becomes BI multi |
| 28 Apr, 09:46 | Business replies | Same conversation |
| 2 May, 09:45 | User 1 messages the business | New conversation, UI |
| 2 May, 19:45 | Business replies | Becomes UI multi |
| 4 May, 10:00 | User 1 messages; business does not reply within 24 hours | UI single |
Updated about 6 hours ago
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