Settings

Glimpse at the Agent Assist Settings

Agent Assist comes with a range of powerful settings that can help businesses manage their customer support needs effectively. These settings include Assignment Rules, Chat Rules, Agent Status, Canned Responses, Views, Chat Fields, Customer Fields, SLAs, and Feedback Forms.

With Assignment Rules, businesses can specify conditions for assigning chats to agents, while Chat Rules can be used to prioritize and tag incoming chats. Agent Status allows agents to set their status and manage their availability for chats, while Canned Responses enable them to use pre-defined responses to common customer queries.

Views help agents to access chats of a specific category in a dedicated bucket, while Chat Fields can be used to store qualitative data about chats. Customer Fields, on the other hand, are used to store information about customers.

SLAs are used to set targets for agents and improve productivity, while Feedback Forms allow businesses to collect valuable feedback from customers.

With these powerful settings, businesses can streamline their customer support process and provide quick and efficient support to their customers.