Downloading Chat Transcripts for Customer Conversations
Section 1: Introduction
Effortless Access to Chat Data
Agent Assist allows users to conveniently download chat conversation data for a specific customer over the last 30 days in PDF format. Follow these steps to access and download chat transcripts:
Section 2: Downloading Chat Transcripts
Simple Steps to Retrieve Chat Data
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In the chat inbox, select the chat conversation you wish to download.
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Click on the "More" option within the chat interface.
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Choose "Download Transcript" from the available options.
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Select the date range for the data you want to include in the transcript. You can also opt to download data for the last 30 days.
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The chat conversation data will be compiled into a PDF format for easy access and reference.
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This feature ensures that you have quick and convenient access to the chat data you need, making it easy to review, archive, or share customer interactions as required.
Updated about 1 year ago