Exploring Insights & Exporting Raw Data

1.1 Insights

Overview: Deeper Data Analysis

Description: The Insights section delves deeper into the data, providing more detailed and in-depth analysis. Here, you can uncover trends, patterns, and key findings that may be crucial for your decision-making process.

Section 1: Chat Summary

Comprehensive Chat Analysis

In this section, the Chat Summary report offers detailed analysis of all the chats that have been actively managed on a given day, based on their creation date. Get valuable insights into chat performance, trends, and outcomes.

Section 2: Agent Timesheet

Effortless Agent Time Tracking

The Agent Timesheet report simplifies the process of tracking your agents' login and logout times, as well as their active and inactive durations. This data helps you monitor agent availability and productivity efficiently.

Section 3: Agent Summary

Agent Performance Evaluation

The Agent Summary section provides a comprehensive overview of your agents' performance for the chats they've engaged with, specifically on the date the chat was created. This summary also includes key metrics such as Average Resolution Time, Average Response Time, and more.

Section 4: Team Summary

Team Performance Assessment

Within the Team Summary, you can evaluate the performance of your teams for the chats they've been involved with, considering the date of the chat's creation. This summary also encompasses important metrics like Average Resolution Time, Average Response Time, and other essential data points.

Section 5: Customer Feedback Dashboard

Customer Ratings and Feedback

The Customer Feedback Dashboard report is dedicated to providing insights into the ratings and feedback received from your customers regarding agent assistance. Gain valuable information about customer satisfaction and areas for improvement.

Utilize these insightful reports to enhance your brand's operations and make informed decisions based on data-driven analysis.

1.2 Export Data

Overview: Data for Custom Analysis

Description: Export Data is where you can retrieve raw data for custom analysis. This data can be exported in a format that suits your needs, giving you the freedom to perform your own analysis and extract specific insights tailored to your brand's requirements.

Choose the data category that aligns best with your brand's goals and make the most of the valuable information at your disposal.