Exploring Insights & Exporting Raw Data
Discover comprehensive analytics and data export capabilities with detailed insights into chat performance, agent productivity, team metrics, and customer feedback.
Deeper Data Analysis
The Insights section delves deeper into the data, providing more detailed and in-depth analysis. Here, you can uncover trends, patterns, and key findings that may be crucial for your decision-making process.
Comprehensive Chat Analysis
Detailed analysis of all actively managed chats based on their creation date. Get valuable insights into chat performance, trends, and outcomes.
Effortless Agent Time Tracking
Track your agents' login and logout times, plus active and inactive durations. Monitor agent availability and productivity efficiently.
Agent Performance Evaluation
Comprehensive overview of agent performance including key metrics like Average Resolution Time, Average Response Time, and more.
Team Performance Assessment
Evaluate team performance for chats based on creation date, with metrics like Average Resolution Time, Average Response Time, and other essential data points.
Customer Ratings and Feedback
Insights into customer ratings and feedback regarding agent assistance. Understand customer satisfaction and identify areas for improvement.
How to Use Insights
Utilize these insightful reports to enhance your brand's operations and make informed decisions based on data-driven analysis. Each report provides specific metrics and analytics tailored to different aspects of your customer service operations.
Data for Custom Analysis
Export Data is where you can retrieve raw data for custom analysis. This data can be exported in a format that suits your needs, giving you the freedom to perform your own analysis and extract specific insights tailored to your brand's requirements.
Getting Started with Data Export
Choose the data category that aligns best with your brand's goals and make the most of the valuable information at your disposal. Access the export functionality through the main dashboard and select your preferred data sets and formats.
Updated 8 months ago