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Guides Release Notes

Guides

Guides Release Notes

overview

Getting Started with Console
Manage Organisation
About Projects

CAMPAIGN Manager

About Campaign Manager
Automated campaign
- Sending an Automated Campaign
- Automated Campaign analytics

BOT STUDIO

About Bot Studio
Journey Types
Starting Nodes
- Callback URL Event on Starting Node
- AI Trigger Event
Message Nodes
Action Nodes
Prompt Nodes
Journey Canvas Controls
WhatsApp Flows - Static/Dynamic
- WhatsApp Flows - Dynamic
- How to Create WhatsApp Static Flows

Bot Analytics

Dashboard
Conversational Path
Journey Tracking
Exit Nodes
AI Analytics
Filters in Bot Analytics
Inline Analytics (Beta)

AI Admin

Introduction to ACE LLM
Creating a Workspace
Intents
Entities
- Entity Editing
- Entity Description
Naming Guidelines for Intent & Entity
AI Enhanced Description Writing
Content Training
Teach
- Teach CSV File
- Teach Utterance Untraining
Settings
Backward Compatibility for existing AI Journeys
Monitoring
- Workspace Audit
- LLM Consumption
Workspace Validation
Generate Q&A

Goals

Goals
Creating Goals
Implementing Goals
- Example: Lead Generation Journey
Goal Analytics

AGENT ASSIST

About Agent Assist
Exploring Live Monitoring Dashboard
Exploring Insights & Exporting Raw Data
Chats
Settings

CHANNELS

WhatsApp
Instagram
Web
Mobile SDKs (Beta)

Integrations

About integrations
CleverTap Integration
Moengage Integration
Shopify Integration
Custom Integrations

CUSTOMER360

About Customer360
Salient Features
Customer360 enabled Campaign Manager
Custom events in customer360

CTX

Overview of CTX
Retargeting

EXTENSION

Overview of Extensions

Monitoring

User can access the workspace changes & LLM consumption in the Monitoring tab accessible from the workspace listing page.

Updated 5 months ago