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Guides Release Notes

Guides

Guides Release Notes

overview

Getting Started with Console
Manage Organisation
About Projects

CAMPAIGN Manager

About Campaign Manager

BOT STUDIO

About Bot Studio
Getting Started with Bot Studio
How do the Elements of Bot Studio Work Together?
Nodes
Starting Nodes
Callback URL Event on Starting Node
Message Nodes
Action Nodes
Prompts
Block Templates
Controls on Bot Studio Canvas
Copy Journey
Journey Templates
Multi-Journey - User Journeys
Save, Save & Deploy
Test your Bot
Manage API
Manage Variables
- Bot Constants in JB
Bot Settings
Journey Settings
- Proactive Persistent Message (Sticky Journey Upgrade)
Campaign Journey
Ad Journey
Multilingual Support
FAQs of Bot Studio
Test Bot Widget on JB Canvas
WhatsApp Flows - Static 2-way
- WhatsApp Flows Enhancement - Dynamic Flow Support
Clear Context Node (Gupshup Dev Access Only)
Deployment History on Journey Listing Page
Inactivity Reminder
Store Locator (on WhatsApp) and Other Templates

Bot Analytics

Dashboard
Conversational Path
Journey Tracking
Exit Nodes
AI Analytics
Filters in Bot Analytics

AI Admin

Introduction to ACE LLM
Creating a Workspace
Intents
Entities
- Entity Editing
- Entity Description
Naming Guidelines for Intent & Entity
Content Training
Teach
- Teach CSV File
- Teach Utterance Untraining
Settings
Backward Compatibility for existing AI Journeys
Monitoring
- Workspace Audit
- LLM Consumption

Goals

Goals
Creating Goals
Implementing Goals
- Example: Lead Generation Journey
Goal Analytics

AGENT ASSIST

About Agent Assist
Analytics
Chats
Settings

CHANNELS

WhatsApp
Web
Instagram

Integrations

About integrations
CleverTap Integration
Moengage Integration
Shopify Integration

CUSTOMER360

About Customer360
Salient Features
Customer360 enabled Campaign Manager

CTX

Overview of CTX
Retargeting

EXTENSION

Overview of Extensions

Monitoring

User can access the workspace changes & LLM consumption in the Monitoring tab accessible from the workspace listing page.

Updated 17 days ago