About Agent Assist

Agent Assist is an omnichannel conversation platform that unifies all the messaging channels under one single view. Built as a conversation platform, Agent Assist facilitates the brand’s customer support operations by providing a space for the customer support agents to chat with end customers on channels such as WhatsApp, Web Channel, etc. Further AA is built for enterprises with powerful workflows that make teams collaboration seamless & optimize agent productivity and close loop the chat cycle with robust contact management and Chat & Productivity analytics powered by Zoho Analytics

Agent assist solves the following use cases:

Customer Service
Facilitating Sales, Marketing, HR, etc operations
Customer Engagement & Retention
Unified Customer Experience (With integrations with different tools and channels)
Close looping the conversations post-bot handover
NPS & CSAT
Customer & Brand Insights