Filters in Bot Analytics

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Clicking the Apply button implements your filter selections.

If you change your filter selections but don't click Apply , the metrics will be displayed as per the previously implemented filter selections.

Date

• The start and end dates can be selected using the date filter.
• All metrics below the date filter will update based on the selected date range.
• By default, the metrics and graphs display data from the last 7 days for all tabs except AI (30 days).

Channel

• The Channel filter can select specific messaging channels for analysis.
• It also offers the ‘Select All’ option in case all the messaging channels are to be selected.
• All metrics below the Channel filter will be updated based on the selected channel(s).
• By default, the metrics display data for the all channels.

Journey

• The Journey filter can be used to select specific deployed journeys.
• It also offers the ‘Select All’ option in case all the deployed journeys are to be selected.
• All metrics below the Journey filter will update based on the selected journey(s).
• By default, the metrics display data for the all journeys.

Source Type

• The Source Type filter can be used to select specific conversation sources (Organic, Marketing or CTX).
• It also offers the ‘Select All’ option in case all the source types are to be selected.
• All metrics below the Source Type filter will update based on the selected source type(s).
• By default, the metrics display data for the all applicable source types.

Source Value

• The Source Value filter can be used to select the Marketing campaign ID or CTX ad ID.
• Source Value filter will be empty when only "Organic" is selected in the Source Type filter.
• All metrics below the Source Value filter will update based on the selected source value(s).
• By default, the metrics display data for the all applicable source types.

Workspace

• The Workspace filter can select specific workspaces with a 'Select All' option.
• All metrics below the Workspace filter will update based on the chosen workspaces.
• By default, the data displayed includes all available workspaces.

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If you don't select any option in a particular filter, clicking Apply will select all options from that filter.