ACE & Agentic LLM Overview
Introduction to ACE LLM:
ACE LLM by Gupshup is a family of generative models to automate marketing, commerce & support related conversations powered by Open & Closed source foundational models. It has been fine-tuned on industry & function-specific data to deliver a delightful customer experience. Enterprises get a head-start in delivering ACE LLM-powered conversational experiences.
The ACE LLM has been built keeping the focus on compliance, accuracy & cost efficiency. AI guardrails implemented in the ACE family ensure ethical use, safety in responses, preventing harmful outputs or biased information from delivering the accurate results.
Recently, We have upgraded our LLM models in to continuously improve the performance and accuracy of our AI systems.
| ACE Family Models (Till 11.0 release) | Updated ACE Family Models (12.0 release) | Use Case Served |
|---|---|---|
| ACE LLM Lite (Flan t5, Llama 2) | ACE Lite (Llama-3.1-8b) | Llama-3.1-8b: Intent & Entity Classification, FAQ Answering |
| ACE LLM Hybrid (Flan T5, Azure Open AI) | ACE Pro (Gemma-2-2b, Azure OpenAI GPT-4o-mini) | Gemma-2-2b: Intent & Entity Classification GPT-4o-mini: FAQ Answering |
| ACE LLM Hybrid v2 (Mistral, Azure Open AI) | ACE Advanced (Llama-3.1-8b, Azure OpenAI GPT-4o-mini) | Llama-3.1-8b: Intent & Entity Classification GPT-4o-mini: FAQ Answering |
| ACE LLM Classic (Azure Open AI) | ACE Premium (Azure OpenAI GPT-4o-mini) | GPT-4o-mini: Intent & Entity Classification, FAQ Answering |
Introduction to Agentic LLM:
Gpt 4O & 4O-Mini are the core engines that drive the intelligence, response generation, and decision-making capabilities of your AI agents within the Gupshup AI Admin Module.
These models are used during both intent classification & skill execution and are configurable at both agent and skill level.
| Model | Description | Best For |
|---|---|---|
| GPT-4o (AI Agent Premium) | High-performance large language model from with strong reasoning & multi-modal capabilities | Complex use cases, longer replies, premium accuracy |
| GPT-4o Mini (AI Agent Pro) | Lightweight variant offering faster responses at a lower compute cost | Utility tasks, real-time replies, high-volume scenarios |
Updated about 6 hours ago