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overview
Getting Started with Console
Manage Organisation
Invite Org Admins
Assign/Unassign Projects
Delete Members of an Organisation
Reset Password
About Projects
Create Projects on Console
Add Members
Assign/unassign Modules to a Member
Remove Members from a Project
CAMPAIGN Manager
About Campaign Manager
How To Access Campaign Manager?
Campaign Listing Page
Creating A New Campaign
Campaign Analytics
How to measure Click through Rates?
Automated campaign
Sending an Automated Campaign
Automated Campaign analytics
BOT STUDIO
About Bot Studio
Getting Started with Bot Studio
How do the Elements of Bot Studio Work Together?
Nodes
FAQs of Bot Studio
Journey Types
Multi-Journey - User Journeys
Default Journeys
Configuration Journey
How to trigger a User Journey
Campaign Journey
Ad Journey
Starting Nodes
Callback URL Event on Starting Node
AI Trigger Event
Message Nodes
Starting Node
Text Node
Image Node
Reply Node
Audio Node
List Node
Enhanced List Node(Dynamic)
Quick Reply
Stateful Buttons for List and Quick Replies
Carousels
Carousel & LTO Template
Dynamic Carousel Node
Dynamic Carousel (CTA URL + QR)
Document Node
Custom Document Name
Video Node
Message Template
Sticker Node
Send Location Node
Action Nodes
Wait for Event
Condition Node
Modify Variable Node
Expression Library in Journey builder Canvas
List of Functions
Functions from A - D
Functions from E - H
Functions from I - L
Functions from M - Q
Functions from R - U
Functions from V - Z
Operations
API Node
API Timeout Default to 10 Secs
JSON Handler
Call & Return Node
Agent Transfer Node
Delay Node
AI Node
Goal Node
Customer 360 Node
Dynamic Image URL Node
Code Node
Clear Context Node (Gupshup Dev Access Only)
Prompt Nodes
Free Text Node
Phone Node
Email Node
Number Node
Date Node
Date Prompt Validation Enhancement
Location Request Node
Inactivity Nudge for Location Request Node
Skip Node
Timeout in Prompt Nodes
Address Node
Journey Canvas Controls
Save, Save & Deploy
Block Templates
Manage API
Manage Variables
Bot Constants in JB
Journey Settings
Proactive Persistent Message (Sticky Journey Upgrade)
Test your Bot
Test Bot Widget on JB Canvas
Controls on Bot Studio Canvas
WhatsApp Flows - Static/Dynamic
WhatsApp Flows - Dynamic
How to Create WhatsApp Static Flows
Bot Analytics
Dashboard
Conversational Path
Journey Tracking
Exit Nodes
AI Analytics
Filters in Bot Analytics
Inline Analytics (Beta)
AI Admin
Introduction to ACE LLM
Creating a Workspace
Intents
Entities
Entity Editing
Entity Description
Naming Guidelines for Intent & Entity
AI Enhanced Description Writing
Content Training
Content Tags
Website Training
Catalog Training
Document Training
Text Training
Content Untraining
Teach
Teach CSV File
Teach Utterance Untraining
Settings
Backward Compatibility for existing AI Journeys
Monitoring
Workspace Audit
LLM Consumption
Workspace Validation
Generate Q&A
Goals
Goals
Creating Goals
Implementing Goals
Example: Lead Generation Journey
Goal Analytics
AGENT ASSIST
About Agent Assist
Exploring Live Monitoring Dashboard
Exploring Insights & Exporting Raw Data
Insights: Chat Summary
Underlying Raw Data for Chat Summary
Insights: Agent Timesheet
Insights: Agent Summary
Insights: Team Summary
Insights: Customer Feedback Dashboard
Chats
Efficient Chat Navigation for Different User Roles Through Views
Streamlining Your Workflow with Bulk Actions
Identifying Chat Channels with Ease
Managing Chat Status for Effective Workflow
Campaign and CTX Ad Preview
Downloading Chat Transcripts for Customer Conversations
Simplify Your Search with Global Search
Sending Templates After the 24-Hour Window
Settings
User Management: Users
User Management: Teams
User Management: Business Hours
Chat Management: Assignment Rules
Assignment Enhancements in Console 7.0
What happens if a chat doesn't match with any assignment rule?
Chat Management: Chat Rules
Chat Management: SLA
Chat Management: Auto Closed time
Response Management: Auto Replies & Customer Satisfaction
Response Management: Customer Satisfaction
AI Management (Alpha)
Others: Views
Others: Webhooks
Others: Chat Fields
Others: Customer Fields
Others: Tags
Others: Canned Responses
Others: Agent Status
Sending marketing templates from agent assist
CHANNELS
WhatsApp
About WhatsApp
WhatsApp Business API
Inbound Messages and Events
Instagram
Before you begin
Go Live with Instagram
Autoresponders
Ice Breakers
Persistent Menu
Unlinking your Instagram account
FAQs
Web
Switch over to the new Web channel
Chat Aesthetics
Greeting Message
Pre-Chat Form
Persistent Menu
Chat Widget Functions
Retain Customer Chat History
Sync Browser Login with your Chat Widget
Security
Mobile SDKs (Beta)
Android Native
iOS Native
React Native
Integrations
About integrations
CleverTap Integration
Moengage Integration
Shopify Integration
Custom Integrations
CUSTOMER360
About Customer360
Salient Features
Customer360 enabled Campaign Manager
Custom events in customer360
CTX
Overview of CTX
Retargeting
EXTENSION
Overview of Extensions
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